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Scentsy’s Warranty and Lifetime Guarantee

Did your plug-in base break or maybe the dish crack on your Scentsy Warmer?  While these are very uncommon sometimes it does happen which is why Scentsy has a Lifetime Replacement Warranty.  If anything happens to your warmer due to manufacturing defects, contact the consultant you purchased your warmer through and he/she can get a replacement part for you!  If you are unable to get a hold of the original consultant contact me and I will see what I can do for you!  I would hate for you to be stuck with a broken warmer!!  Some of these defects include damage due to shipping, manufacturing defect or an electrical isssue.

Maybe your warmer isn’t broken but it just doesn’t look how you thought it would and you’re dissatisfied.  Scentsy Wickless Candles also has a 30-Day Satisfaction Guarantee!  This goes for the 80 scents available too!  Contact the consultant you made your purchase through within 30 days of the delivery date and you can exchange it for anything else in the catalog!

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  1. sadie teeple sadie teeple

    I ordered a warmer n had sent to my son in another state. . It arrived today and was broke when he opened what should he do

    • kidsafecandles kidsafecandles

      Sadie, contact the consultant you ordered it from to get a replacement under the lifetime warranty. If you do not have that information I can help you get it replaced too. Let me know if you need help from me – email me at Thanks!

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